[ FreeCourseWeb.com ] Udemy - Handling and Servicing Customers For Retention and Growth

mp4   Hot：9   Size：1.04 GB   Created：2024-09-10 00:49:35   Update：2024-11-09 21:54:31  

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File List

  • Get Bonus Downloads Here.url 183 B
    ~Get Your Files Here !/1 - Introduction/1 - Introduction.mp4 48.44 MB
    ~Get Your Files Here !/1 - Introduction/2 - Agenda of the course.mp4 7.08 MB
    ~Get Your Files Here !/1 - Introduction/3 - Complaints Gift or Curse.mp4 12.2 MB
    ~Get Your Files Here !/10 - Summary Quiz and Action Plan/22 - Self Assessment.mp4 13.09 MB
    ~Get Your Files Here !/10 - Summary Quiz and Action Plan/23 - Action Plan.mp4 10.54 MB
    ~Get Your Files Here !/10 - Summary Quiz and Action Plan/24 - Quiz-Answers-Handling-customers.pdf 167.32 KB
    ~Get Your Files Here !/10 - Summary Quiz and Action Plan/24 - Quiz-Handling-customer.pdf 133.33 KB
    ~Get Your Files Here !/10 - Summary Quiz and Action Plan/24 - Test.mp4 5.92 MB
    ~Get Your Files Here !/10 - Summary Quiz and Action Plan/25 - Conclusion.mp4 8.45 MB
    ~Get Your Files Here !/2 - Service Recovery Paradox/4 - Service Recovery Paradox.mp4 46.2 MB
    ~Get Your Files Here !/2 - Service Recovery Paradox/5 - Customer Value Pyramid.mp4 59.46 MB
    ~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/6 - Moment of Truth Levels Their Outcomes.mp4 57.19 MB
    ~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/7 - Case Study Poor Customer Service Negligence.mp4 2.42 MB
    ~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/7 - Case-Study-Poor-Customer-Service-Negligence-is-Equivalent-to-Professional-Suicide.pdf 175.79 KB
    ~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/8 - Case Analysis Necessary Tips.mp4 54.48 MB
    ~Get Your Files Here !/4 - Complaint Management/10 - Dos Donts in Handling Complaining Customers.mp4 26.81 MB
    ~Get Your Files Here !/4 - Complaint Management/9 - Handling Complaints LEAFF Model.mp4 34.25 MB
    ~Get Your Files Here !/5 - Handling Variety of Complaining Customers/11 - Types of Difficult Customers Strategies to Handle Them.mp4 174.34 MB
    ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/12 - Product Process Knowledge.mp4 95.66 MB
    ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/13 - Ownership Empathy.mp4 34.41 MB
    ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/14 - Case Study Poor Complaint Handling Lack of Ownership Led to Financial Loss.mp4 3.35 MB
    ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/14 - Case-Study-Poor-Complaint-Handling-Lack-of-Ownership-Led-to-Financial-and-Reputation-Loss.pdf 162.03 KB
    ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/15 - Case Analysis Necessary Tips.mp4 74.49 MB
    ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/16 - Networking Relationship.mp4 8.49 MB
    ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/17 - Case Study Where did they go wrong.mp4 3.05 MB
    ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/17 - Where-did-they-go-wrong.pdf 179.66 KB
    ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/18 - Case Analysis Necessary Tips.mp4 56.12 MB
    ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/19 - Developing Retention Strategies.mp4 143.8 MB
    ~Get Your Files Here !/8 - How to Say No to the Customer/20 - 4 Strategies to say professionally No.mp4 40.44 MB
    ~Get Your Files Here !/9 - Good Will LetterEmail/21 - Importance of Good Will LetterEmail in relationship Enhancement Sample Email.mp4 43.22 MB
    ~Get Your Files Here !/Bonus Resources.txt 386 B

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